We hope you are completely satisfied with your purchase. If, however, you need to return an item, we will gladly accept merchandise in its original, sealed and unused condition, within 14 days of the receipt of your order. To return an item, please email us. Include your name, order number, reason for return, and the style number and size of the item being returned. You will promptly receive a reply with a return authorization email. We will be unable to accept returns without an authorization email.
We are not responsible for packages lost during return shipment, so we recommend you choose a carrier with tracking service. Your refund will take 30 business days once your item has been processed. If you have any questions, please email us at: Albert@Karmavapeco.com
Please include the following when sending us a return email.
Procedure to return damaged product, shipped by Freight Carrier, must be authorized by a Customer Service. If necessary, the Customer Service representative will give special packaging instructions. Please note that letter-style paper envelopes are not sturdy enough to send small parts and may be damaged and lost. Returns of items purchased should be in a bubble mailer or a box.
Incomplete, unauthorized returns, postage due will be refused and will be returned to you. All returns are subject to a 20% restocking fee. Shipping fees will not be credited unless we are at fault. If product is found defective, reimbursement for shipping charges will be issued in the form of a credit. All freight returned shall be by “ground” (only), no exceptions.
Products That Are Non-Returnable:
Credit for Product: